Who are you? How long have you been around for?
The Tapas Lunch Company Ltd was founded by Jonathan Pincas and Jessica Perez in 2005. Originally based in Guildford, our warehouse is now in the village of Colton, near Norwich from where we supply our products to the whole of the UK and beyond. We have almost 20,000 satisfied customers and 5-star feedback ratings on Shopper Approved and TrustPilot. We are a UK limited company.
Are you real people? Can I talk to someone?
Absolutely. Behind this website is a small team of professionals dedicated to getting the best Spanish food delivered to your door. You can call us on 01953 433858. Valeria or Hernan, our dedicated managers will answer to help you on whatever you need from us!
Where do the products you sell come from?
Firstly, we are importers, not middle men. The products that you see here (aside from a select few which come from the UK) are sourced and imported from Spain directly by us. That means Jessi, the head of buying, goes out and personally tastes hundreds of products a year and selects the very best to add to our range. We actively respond to our customers' requests and search out products that we've been asked for.
And what type of products are they?
We stock over 500 products from all over Spain - mainly food, but also a range of cooking and serving products. Our aim is to represent the best possible value for money: we are more of a supermarket than a gourmet shop. We stock a combination of nationally-known Spanish brands and value-for-money products from smaller suppliers. We stay away from £20 per litre olive oils but also from inedible bad quality ones. We don't repackage or reformulate for the UK market like the supermarkets (e.g., by labelling everything 'tapas' and putting a bullfighter or flamenco dancer on the pack) - everything you see here is exactly what you'd get in Spain.
Your prices seem competitive - how is that?
When you buy from us, you are buying direct from the importer. There are no distributors, wholesalers or other retailers in the middle. Furthermore, unlike many importers, we buy in bulk direct from the factory, not from wholesalers in Spain. We have no shops with accompanying heavy overheads to maintain and we tranport large amounts of goods together to keep freight costs down.
So you store and distribute the products yourselves?
Yes - we're not sending you products from Spain and asking you to pay £30 and wait 5 days like some websites out there. Everything you see is stocked by us at our warehouse in Norwich and in most cases can be with you the very next day. We maintain state-of-the-art refrigerated and freezer rooms to ensure products are held in optimum conditions. Of course we operate fully HACCP procedures across our business, from cleaning to waste disposal. Our website also displays live stock levels that are updated 24/7 so you always know whether something is available before ordering.
How often do you get stock in?
Due to our fast turnaround of produce, we get fresh deliveries in from Spain on a weekly basis. That means we can continually offer you very fresh products, like Padron Peppers all year round, and products with a short shelf life, like baked goods.
How do I know what I'm buying?
We appreciate that buying food over the internet might seem strange, so we go to extra lengths to provide you with as much product information as possible. You'll find close-up photos and extended descriptions of our products as well as all the relevant specifications, like ingredients, allergens, directions for use and storage. Please bare in mind some pictures and/or descriptions may differ from what you could receive, as from time to time, the producers change labels or packaging without letting us know.
Is your website secure?
As secure as they come! All your personal details are transmitted over a secure, encrypted connection and your credit card payment is processed by WorldPay, the world's leading credit card payment processor. We are PCI compliant and validated by Trustwave. We also accept PayPal payments which are also secured.
How will you deliver to me? How long will it take?
It depends on exactly where you are, but 90% of our customers can use our basic next-day courier service and get delivery the next working day as long as the order is placed Monday to Thursday before 2pm. Unfortunately, we can't offer this service to all addresses, so it's best to check our Delivery page before ordering. The courier will advise you of a predicted timeslot by SMS/email and your order will arrive well-packaged in cardboard cartons.
What if something goes wrong?
It's inevitable that in a very small number of cases something can go wrong. Orders get delayed and products get damaged in transit. Whilst we can't completely avoid these scenarios, we will always do our absolute best to address your issue as quickly and efficiently as possible. We will answer your emails promptly, we will respond to your calls and voicemails quickly, and we will use all the tools at our disposal to solve your problem in no time.
Por supuesto que si!