Trade Customer FAQ

Is there a minimum order size?

Yes, in order to qualify for the substantial trade customer discount, we ask for a minimum order value of £75 exclusive of VAT and shipping.

What is the delivery charge?

Deliveries to most parts of mainland UK are charged at £5.99 for up to 20 Kg. For large orders exceeding 20 Kg, there is an additional charge of 25p per every extra kg. Outside of mainland UK, delivery will be subject to surcharges based on extras charged by our carrier. For information regarding surcharges and a complete listing of the zones to which they apply, please visit  the delivery section

What about free shipping?

All companies pay more or less the same for courier shipping and these costs have to be recouped in one of two ways: either they are spread over an average shopping basket and included piece-by-piece in the price of each product, or charged on a separate basis.  Companies that offer free shipping are simply adapting the former model and including shipping costs in product prices.  Since we started in 2005, we have always opted to be transparent with our pricing policy: we aim to offer the cheapest possible unit prices for products and charge for shipping separately.  We feel this actually works out better for customers in the long run and results in less being paid for 'shipping'.  Although this might not be to everyone's liking, it has enabled us to maintain some of the lowest online prices around, which, again, we feel brings more benefit to more of our customers than rolling the cost into the price of the products and offering 'Free Shipping'.  Whilst you might not agree with this policy, I do hope you can see the logic behind it.

How long does delivery take?

Orders approved before 2 pm (Monday to Thursday) are generally despatched that day for delivery the following working day by overnight courier. If you require morning, evening or Saturday delivery, we are happy to arrange this at an extra cost, please contact us at  [email protected] to arrange a special delivery if needed. Please note all orders placed after 2 pm on Thursday, any time on Friday or during the weekend will be dispatched the following Monday.

Can I get a further discount over these trade prices?

Yes. If you are a larger wholesale customer and regularly purchase pallet quantities (mixed pallets are OK), we may be able to offer further discounts. 

How do I pay? 

We accept payments by card, PayPal and by bank transfers. 

How can I place an order?

The easiest and quickest way to order is through the website, which it would give you 24 hour access to place your orders. You can create an account visiting and you will be able to view your personal trade prices at any time, as well browse the entire product range of more than 500 items we have available for you to order anytime. Alternatively, if you have problems placing the order online you can always give us a call or drop us an email with the details and we will assist your with it during the office hours. 

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